立即打开
新员工入职培训通过AR实现,会遇到哪些技术障碍

新员工入职培训通过AR实现,会遇到哪些技术障碍

Chris Morris 2021年02月13日
通过Zoom传递企业文化和留住人才更具挑战性。

图片来源:Olga Strelnikova/Getty Images

对企业而言,在新冠疫情期间招聘到合格员工已经极为不易,就算找到合适的人,让新员工融入公司也极具挑战。

当前,人际接触仍然不安全。办公室节日聚会和下班后街角酒吧的欢饮时光早已一去不复返。没法实际上手的培训效果差得可怜。但是,正如技术正塑造办公沟通新常态,人力资源部门也在寻找创新的方式来欢迎新员工加入。

人力资源管理学会 (SHRM)的资深HR知识顾问朱莉·施韦伯表示:“我们面临的挑战在于搭建职场人际关系,帮助新员工跟同事建立联系和默契。疫情期间显然更加困难。”

新员工的加入无形中会给公司带来独特的挑战。传达公司文化的难度可能更大。新员工不理解自身职责时可能更羞于启齿,也不愿在Zoom上咨询某些工作如何完成。如果没有正式计划,新员工可能不确定该做什么,从而影响工作效率。

然而,有一些方法可以让虚拟入职变得更容易。

首先,对新进员工而言,在最初的几周找个导师或指导者比以往更重要。跟老员工搭伴有助于新员工熟悉情况。不过,施韦伯也指出,不要找主管或管理者当导师/指导者,这一点很重要。新员工可能遇到一些不好意思问上司的问题,最好找些能轻松求教的对象。

这不仅有助于新员工快速适应工作,还可以更好地保持员工稳定。

“我们都喜欢融洽的工作关系,”她说,“事实证明,良好的同事关系是留住员工的主要方式之一。有些员工会因为喜欢现在的同事而留在公司。”

不过,这并不是说管理者应该与新员工保持距离。要帮新员工融入团队并确保顺利工作,管理者和新员工之间应保持定期的一对一电话会议或电话联系。

“相当于告诉新员工‘我们会支持你,希望你成功,’”施韦伯说。

目前多数公司用来招聘的主要工具包括Zoom、Microsoft Teams、WebEx和其他电话会议应用等,还有Slack等著名的办公室聊天程序,但有些公司正采取更具创造性的方法。

例如,Chobani公司培训新人时应用AR技术,还能实现一群人远程支持维护修理工作,只需一人实际操作。

工厂员工佩戴AR头盔,远程协助人员就能看到现场作业情况并保持交流。而且,如此操作不仅可以降低新冠病毒的传播风险,还能够节省成本。

Chobani公司全球工程和项目管理副总裁休·罗迪说:“以往培训时,要么A组去看B组作业要么反过来,而有了AR技术,A组B组都可原地观摩。从节省成本的角度来看简直太棒了。可以让人们远程进入某处设施,还能跟现场的人互动。”

沃尔玛和美国联合包裹运送服务公司(UPS)等其他公司早就将虚拟现实(VR)纳入培训计划。(沃尔玛的虚拟现实培训项目涵盖了员工日常工作以及店内紧急事件处理等场景。利用HTC Vive 虚拟现实头盔培训时,UPS的驾驶员在虚拟道路上“驾驶”,系统会提醒驾驶员潜在的危险。)

从长远来看,入职和教育方面的AR工具可能为公司带来额外益处。由于演示是通过视频完成的,Chobani可录制视频并整合存入内容库,以便工人复习课程或学习新技能。

目前,AR工具基本上仅限于工程/产品管理部门使用,但罗迪表示,预计未来几个月将在整个公司普及。“不管是试验还是示范,我发现公司各主要部门都在建立自己的内容库。”(钜富中国网)

译者:冯丰

审校:夏林

对企业而言,在新冠疫情期间招聘到合格员工已经极为不易,就算找到合适的人,让新员工融入公司也极具挑战。

当前,人际接触仍然不安全。办公室节日聚会和下班后街角酒吧的欢饮时光早已一去不复返。没法实际上手的培训效果差得可怜。但是,正如技术正塑造办公沟通新常态,人力资源部门也在寻找创新的方式来欢迎新员工加入。

人力资源管理学会 (SHRM)的资深HR知识顾问朱莉·施韦伯表示:“我们面临的挑战在于搭建职场人际关系,帮助新员工跟同事建立联系和默契。疫情期间显然更加困难。”

新员工的加入无形中会给公司带来独特的挑战。传达公司文化的难度可能更大。新员工不理解自身职责时可能更羞于启齿,也不愿在Zoom上咨询某些工作如何完成。如果没有正式计划,新员工可能不确定该做什么,从而影响工作效率。

然而,有一些方法可以让虚拟入职变得更容易。

首先,对新进员工而言,在最初的几周找个导师或指导者比以往更重要。跟老员工搭伴有助于新员工熟悉情况。不过,施韦伯也指出,不要找主管或管理者当导师/指导者,这一点很重要。新员工可能遇到一些不好意思问上司的问题,最好找些能轻松求教的对象。

这不仅有助于新员工快速适应工作,还可以更好地保持员工稳定。

“我们都喜欢融洽的工作关系,”她说,“事实证明,良好的同事关系是留住员工的主要方式之一。有些员工会因为喜欢现在的同事而留在公司。”

不过,这并不是说管理者应该与新员工保持距离。要帮新员工融入团队并确保顺利工作,管理者和新员工之间应保持定期的一对一电话会议或电话联系。

“相当于告诉新员工‘我们会支持你,希望你成功,’”施韦伯说。

目前多数公司用来招聘的主要工具包括Zoom、Microsoft Teams、WebEx和其他电话会议应用等,还有Slack等著名的办公室聊天程序,但有些公司正采取更具创造性的方法。

例如,Chobani公司培训新人时应用AR技术,还能实现一群人远程支持维护修理工作,只需一人实际操作。

工厂员工佩戴AR头盔,远程协助人员就能看到现场作业情况并保持交流。而且,如此操作不仅可以降低新冠病毒的传播风险,还能够节省成本。

Chobani公司全球工程和项目管理副总裁休·罗迪说:“以往培训时,要么A组去看B组作业要么反过来,而有了AR技术,A组B组都可原地观摩。从节省成本的角度来看简直太棒了。可以让人们远程进入某处设施,还能跟现场的人互动。”

沃尔玛和美国联合包裹运送服务公司(UPS)等其他公司早就将虚拟现实(VR)纳入培训计划。(沃尔玛的虚拟现实培训项目涵盖了员工日常工作以及店内紧急事件处理等场景。利用HTC Vive 虚拟现实头盔培训时,UPS的驾驶员在虚拟道路上“驾驶”,系统会提醒驾驶员潜在的危险。)

从长远来看,入职和教育方面的AR工具可能为公司带来额外益处。由于演示是通过视频完成的,Chobani可录制视频并整合存入内容库,以便工人复习课程或学习新技能。

目前,AR工具基本上仅限于工程/产品管理部门使用,但罗迪表示,预计未来几个月将在整个公司普及。“不管是试验还是示范,我发现公司各主要部门都在建立自己的内容库。”(钜富中国网)

译者:冯丰

审校:夏林

It’s challenging enough to find a qualified new employee in the midst of a pandemic, but once you do, making the person feel like a member of the team can be especially hard.

Human contact is still not safe. The days of office holiday parties and after-work drinks at the bar around the corner are long gone. And training without hands-on time is difficult. But just as technology is creating new normals for interoffice communication, human resource departments are finding innovative ways to welcome new employees into the fold.

“The challenge is building those personal relationships, those workplace relationships that develop a connection and rapport with your coworkers,” says Julie Schweber, senior HR knowledge adviser at SHRM (the Society for Human Resource Management). “It’s definitely more difficult.”

Bringing a new worker into a company virtually presents some unique challenges. It can be harder to convey the company’s culture. New hires are more hesitant to say they don’t understand their responsibilities or reticent to ask how to do certain tasks via Zoom versus in person. And there can be productivity gaps, where the worker is unsure what to do next, without a formal plan in place.

There are, however, some ways to make virtual onboarding easier.

First, it’s more important than ever for new workers to have a mentor or guide in their first few weeks. Pairing recent hires with a current employee helps them get familiar with the ins and outs of an organization. It’s important, notes Schweber, that this mentor/guide not be someone who would be a supervisor or overseer. New workers need to be able to ask questions they might be too shy to ask their boss.

That not only helps people get acclimated at the job, it also could keep them there for a longer time.

“We all like that connection at work,” she says. “Relationships with coworkers have proven to be one of the chief retention tools for workers. Some employees don’t want to leave because they like their coworkers so much.”

That’s not to say managers should remain distant, though. Regular, one-on-one teleconference or phone check-ins are critical in making the employee feel like part of the team—and making sure the person isn't not facing any obstacles.

“It sends the message, ‘We are here to support you and want you to succeed,’” says Schweber.

Zoom, Microsoft Teams, WebEx, and other teleconferencing tools—along with well-known office chat programs like Slack—are the primary devices most companies are using to onboard employees, but some workplaces are taking a more creative approach.

Chobani, for example, has incorporated augmented reality (AR) into its tool set to help with startup training, as well as allowing a group of people to assist with maintenance and repair, with only one physically handling the issue.

Plant employees wear a headset that allows a remote person (or persons) to see what employees on site are looking at and communicate with them. And, as a bonus, it not only reduces the risk of COVID spread, it also reduces costs.

“When someone’s doing training, it’s generally either Group A or Group B traveling to see the other to do the trailing,” says Hugh Roddy, vice president of global engineering and project management at Chobani. “With augmented reality, Group A and Group B can stay in their own location. From a cost perspective, it’s out of this world. It allows us to remotely bring people into a facility and interact with them.”

Other companies, including Walmart and UPS, have long since incorporated virtual reality into their training programs. (Walmart’s programs range from training associates on day-to-day duties to handling crisis events in a store. UPS uses HTC Vive VR headsets to help drivers spot potential hazards when “driving” down a virtual road.)

Long term, these AR onboarding and education tools could have an additional benefit for companies. Since the presentations are done via video, Chobani is recording them and assembling a library that workers can use for refresher courses or to learn new skills.

Right now, that’s largely confined to the engineering/product management departments, but Roddy says he expects the practice to expand companywide in the months to come. "I see every major department in the company building their own libraries of content, whether they’re doing trials or demonstrations."

最新:
  • 热读文章
  • 热门视频
活动
扫码打开钜富Plus App